FAQ

Sizing details

Just flip your Apple watch and you'll find it's size (38 mm or 42 mm).

Our watch bands are available in 4 sizes. To choose the correct size simply measure your wrist with a flexible tape. Please tell us your wrist size in centimetres.

If your wrist size measures between 6.9 and 9 inches, it will be a standard size. If it is smaller or bigger than that, we will figure it out for you, but please let us know about this.  

Care instructions

This is Merino wool felt, so it should be taken care of as any wool clothing or accessories. You can wash it with cold water and then let it dry out on hand or in room temperature. Don't force drying out by heating it, this will change wool parameters.

Quality and Durability?

This is finest Merino wool that we use. You won't notice much of a difference while using this strap for working out or just wearing it all day. It adapts to your body temperature and external conditions and only wears out due to friction to other surfaces or materials.

Is it good for working out?

It is extremely comfortable in all conditions, working out is one of them as it controls your body temperature and moisture level. It evaporates excess moisture very quickly, keeping your wrist at a normal body temperature level.

Can I swim with it?

Yes, you can swim with it in fresh or sea water (water without harsh chemicals chlorine etc.) After swimming rinse with regular water and let it dry on hand or room temperature.  

Packaging

To be as sustainable as possible we use only black silk paper for unique experience - our main focus is the product itself and sustainability of it.

Custom and personalized orders

If you want a personalized order please send us your request to info@someloops.com

Did not receive my band

Check your tracking information. In the initial e-mail, we indicated the address being sent to and provided a tracking code. To track your package, insert this tracking code to the  USPS -tracking site here: https://www.usps.com/manage/ 

If your tracking information says “Unsuccessful Delivery”, a courier likely tried to deliver your band to your indicated address, but he/she failed to find you at your address. To find your package, you will need to call your local USPS office with Your tracking code: XXXXXXXX

 The post office staff will help you to identify where your package is located, and either set up another time to deliver or tell you where to pick it up.

Warranty

We do provide warranty for our proprietary connection method of band itself to metal body unless damage was done by directional force larger than 100 Nm/10 kg/22 pounds, this might happen in combat situations and similar. 2 year limited warranty.